Order Tracking Form - Aletta Bridal

Due to Covid-19 please expect longer than usual delivery times.

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Order Tracking Form

Return Policy

Items purchased online must be shipped back to us within 4 days of delivery.

Please note: all returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair; merchandise must be in its original packaging with all tags attached.

Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.

Items not eligible for returns:

  • Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
  • Personalized items
  • Final sale items
  • Items with any tags removed

Shipping & Delivery Policy

When an order you placed through www.alettabridal.com ships, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address registered with your www.alettabridal.com account, or used during the checkout process. Orders will be placed for manufacturing on the next business day after payment is confirmed. Wedding items will arrive to the account holder's address in 5 weeks.

Changes & Cancelations

We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.

Exchanges

Online purchases are not eligible for exchanges. Please follow the return instructions and then place a new order for an alternative item.

Terms & Conditions

The following Terms & Conditions apply to the use of and purchase from AlettaBridal.com. 

All online sales are final after the 4 days return period. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances after 4 days of delivery. Likewise, our designers are unable to cancel or make changes or modifications to an order once it has been placed. Please be sure of the style, size, color and/ or any other specifications before submitting your order.

Custom orders: All sales are final and cannot be cancelled at the point of purchase, due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

The submission of an order acknowledges your understanding and agreement to these Terms & Conditions.

Privacy Policy

Aletta Bridal is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Aletta Bridal Website and governs data collection and usage. By using the Aletta Bridal website, you consent to the data practices described in this statement.

Any personal information you provide to us on our website when you register (i.e. name, address, e-mail address, telephone number) is maintained in private files on our secure web server and our internal systems. Your personal information will not be shared with anyone. We will not sell, rent or share your email address with others for them to send you unsolicited email.

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